Refund & Returns Policy

Returns

We want you to be happy with your purchase. If you are not completely satisfied, you may return most unused items within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, in its original condition, and in its original packaging.
• Proof of purchase (such as your order confirmation or receipt) is required.
• Some items may be excluded from returns for hygiene, safety, or other legal reasons. Any exclusions will be clearly stated on the product page.

Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or not as described, please contact us as soon as possible.

If your purchase is covered by the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund, depending on the circumstances. If you report a fault within 30 days of receiving the goods, you may be entitled to reject the goods and receive a full refund.

Change of Mind

If you purchased online and have simply changed your mind, you may have the right to cancel your order under the Consumer Contracts Regulations 2013.

You can cancel your order within 14 days of receiving your goods and then have a further 14 days to return them. Refunds will be processed in accordance with your statutory rights. Unless the item is faulty or incorrect, you may be responsible for the cost of returning the goods.

Our voluntary 30-day return policy is in addition to, and does not affect, your statutory rights.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be made using the original payment method. Refunds will be processed as soon as reasonably possible and, where required by law, within the applicable statutory time limits.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items.

We recommend using a tracked delivery service, as we cannot be responsible for returned items lost in transit.

How to Request a Return

To request a return or report a faulty item, please contact our customer support team with:

• Your order number
• Your name
• A description of the issue (if applicable)
• Photos of the item if it is damaged or faulty

We will provide instructions on how to return your item.

Your Statutory Rights

Nothing in this Refund & Returns Policy affects your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.